• FREE SHIPPING OVER $250
  • 1-3 DAY DELIVERY
  • DISCREET SHIPPING
  • Curbside Pickup

Shipping & Returns

SHIPPING

All orders are shipped in discreet USPS packaging, with the return sender listed as “Red and Black.”

  • U.S. Domestic Shipping:

We offer USPS Priority Mail shipping on all orders at a flat rate of $9.99. This includes tracking and insurance up to $50. We provide free shipping on orders over $250.

In-stock items ship within 1-3 business days. Back-ordered items will be shipped as soon as they become available.

SHOES: To keep shipping costs low, shoes may ship in a Priority Mail box without the original retail box. Customers who wish to pay extra to receive the original retail box should contact us through the Account menu and we will respond with available options.

  • International Shipping:

We will calculate your shipping charges and send you a notification within 24 hours of receiving your order. We will not charge your credit card until you respond to the quote and agree to the shipping fees. We will not be responsible for VAT or customs fees. We also cannot assume responsibility for any packages confiscated by customs.

We reserve the right to make alterations or changes to this policy. All changes will be updated and listed on our website.

 

RETURNS

We stand behind the quality of our products and inspect all items prior to shipment. Items which are defective or damaged during shipping may be returned in original packaging and unused condition for replacement or store credit. 

To prevent potential health concerns, the following items are non-returnable: sex toys, gags, CBT gear, medical instruments, underwear, and lubricants/body oils.

Clothing, accessories, and footwear may be returned for size exchange or store credit only. The items must include all packaging and original tags, and they must be in new, unsoiled, and undamaged condition. If items do not conform to these requirements, there will be no exchange or store credit given.

All returns must be approved prior to shipment. If you need to return an item, please contact us at [email protected] or through the Account menu with your name, order number, and the reason for return. Our staff will review the request and contact you within three business days.

Returns must be postmarked within four days after we send return authorization in order to be eligible for exchange or store credit.  

We reserve the right to make alterations or changes to this policy. All changes will be updated and listed on our website.