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Shipping & Returns
We stand behind the quality of our products and inspect all items prior to shipment. Items which are defective or damaged during shipping may be returned in original packaging and unused condition for replacement or store credit (see “How to Make A Return” below). Store credit will be applied to a gift card, or if you are a Member, to your membership account.
To prevent potential health concerns, the following items are non-returnable: sex toys, gags, CBT gear, medical instruments, underwear, and lubricants/body oils.
Sex toys which are defective may be returned (postmarked within 48 hours of return authorization) for replacement or store credit. They must be in original packaging and unused, clean condition.
Clothing, accessories, and footwear may be returned for size exchange or store credit only (Return requests must be made within 48 hours of your order being delivered. Return must be postmarked within 72 hours of delivery confirmation). The items must include all packaging and original tags, and they must be in new, unsoiled, and undamaged condition. If items do not conform to these requirements, there will be no exchange or store credit given.
How to Make A Return: All returns must be approved prior to shipment. If you need to return an item, please contact us at [email protected] or through the Account menu with your name, order number, and the reason for return. Our staff will review the request and notify you if your return is approved.
Return requests must be made within 48 hours of when your order is delivered. Returns must be postmarked within 72 hours of delivery confirmation. Returns outside of this window will not be honored.
For exchanges, you must include a return shipping label with your return.All return shipping costs, as well as costs incurred in shipping any exchanged items back to you will be the customer's responsibility. Once again, all shipping charges for returns and exchanges will be the responsibility of the customer.
We reserve the right to make alterations or changes to this policy. All changes will be updated and listed on our website.